Between the delicious chicken, waffle fries and iconic signature sauce, it’s no secret why Chick-fil-A is such a popular brand. Customers are so enthusiastic about the chicken chain that it has topped the American Customer Satisfaction Index for eight years in a row.
But while love for the brand is evident, even the most seasoned and devoted customers may not realize their full potential when it comes to playing the Chick-fil-A system. In a video that has been viewed 1.3 million times, a TikTok user shared the key takeaways from four years working at Chick-fil-A. According to TikToker, @arias_thingz, these takeaways are methods to enhance your Chick-fil-A experience, and other fans said they can’t wait to try the insider tips.
“Thank you for your service,” A TikTok user commented on the video.
Here are the top five pro tips for adding value to your order and getting the most out of your next Chic-fil-A stop, according to the staffer.
Any Chick-fil-A regular probably knows the Frosted Lemonade, a cold drink that pairs the chain’s classic lemonade with creamy, vanilla-flavored Icedream dessert. Which most Chick-fil-A fans like not Do you know that according to TikToker you can also order any soft drink from the chain “Frosted”.
“Frozen Dr. Pepper-Great. Frosty sprite-Great. Frosted Orange Fanta, tastes like an orange Dreamsicle– Amazing,” said @arias_thingz.
As with all off-menu hacks not publicly endorsed by fast-food companies, customers should be prepared that not every Chick-fil-A location will be ready to make these frozen drinks. A self-identified Chick-fil-A worker claimed on Reddit in 2021 that many locations are actually not authorized to sell them.
Still, TikToker’s video shows that these elusive sodas are more than just a rumor and at least some restaurants have the option. In fact, a few years ago, a Chick-fil-A restaurant in Indiana announced on Facebook that it was offering frozen drinks with one of its sodas. So the hope is that customers who want to try these drinks can find them.
While Chic-fil-A is consistent rated high In terms of customer satisfaction over the years, his beloved fried chicken sandwiches aren’t entirely immune quality issues.
According to @arias_thingz, their chicken sandwiches are “really good” most of the time, but every once in a while customers will get a piece of chicken that hasn’t been mashed enough or breaded unevenly.
To avoid the possibility of getting an unsatisfying sandwich, the TikToker suggested ordering two chicken strips plus a bun and a side of pickles to make a “strip sandwich,” similar to the popular chicken tender sandwich at the fried chicken Rival Raising Cane’s.
“It’s like being at Cane’s and not even having to go to Cane’s, plus the chicken is better than the chicken at Cane’s,” she said.
Kids’ meals at Chick-fil-A generally come with a toy, but there’s reportedly a handy loophole that customers can use to get a dessert instead.
According to TikToker, customers can even request either a waffle or a mug of the Icedream dessert in lieu of the toy for free. And if you’re particularly lucky, you might be able to get both.
“Sometimes they forget and put the toy in there too and then you have a toy and an ice cream cone,” she added.
Customers have reported success with this switch request in the past.
For customers who order a Chick-fil-A kid’s meal but don’t eat ice cream, there’s another little-known benefit you can redeem. According to @arias_thingz, guests willing to sacrifice this child’s food toy can instead ask to upgrade their drink to a medium at no extra charge.
Kids’ meals at Chick-fil-A typically come with a kid-sized drink, so being able to make that switch can be a huge bonus for customers who prefer extra soda over another toy. Success in using this tip may vary by location, as some TikTokers who responded to the viral video reported that their local restaurants don’t offer the drink upgrade option.
The fifth and final tip on the TikToker list was simple: use the Chick-fil-A app.
On the one hand, the app offers customers the ability to order in advance and ensures they receive the most accurate orders, especially when they request customization. That “makes it easier for you, makes it easier for the team member,” said @arias_thingz.
On the other hand, using the TikTok app to make purchases also helps customers quickly accumulate reward points that they can use to get free groceries in the future. Heading to Chick-fil-A with your family or friends can be an especially lucrative opportunity to earn points toward freebies. The TikToker suggested offering to pay for the group and get a refund later so you can get more points with the big transaction.
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