A frustrated shopper slaps Coles after she was left with no choice but to use a self-service checkout.
She said the supermarket only has one of two open checkouts, forcing customers to use the self-checkouts.
The shopper, who used to work as a “checkout girl,” explained that one open checkout is serving a customer, another is loading their groceries onto the conveyor belt, and a third is patiently waiting in line.
She opted for the single-cart self-checkout, but was frustrated with the chaos that ensued.
A frustrated shopper beat up a Coles supermarket because one of two checkouts was open, forcing customers to use the self-checkout (stock image of a Coles employee)
“Red lights were going out everywhere and people had to wait for help,” she wrote in a post shared to social media this week.
“I know some people who like that sort of thing, but what about people who don’t? I love being served because I don’t have to wait for someone to come by and scan a label to make sure I’m not a thief.
“Self-service is also much slower when processing a cart, especially when someone is unloading/packing the same cart.”
The shopper said she was considering submitting an application to be a cashier, “partly jokingly, partly seriously.”
Visiting the supermarket giant’s website to fill out an application, she claimed the site doesn’t have a customer service feedback section.
“How can they say that the majority of their customers prefer self-service when there is no way to provide feedback,” she wrote.
The shopper asked fellow Aussies their opinion on some Coles and Woolworths stores opting for more self-checkout.
The shopper claimed the self-service area was full of “red lights” with other customers needing assistance. She added that the process was further slowed down by shoppers who had a shopping cart full of groceries (Stock image, Coles shoppers using self-checkout)
More than 500 shoppers spoke out, and many vented their frustration after being forced to use self-checkouts.
“Odd how it keeps getting more expensive while running costs go through the floor,” one person wrote.
“I get annoyed because not only do you have to do the work yourself for free, but you get the added bonus of having a salesman breathing down your neck staring at you while you do the work yourself,” commented another.
“Nothing worse than when I only have two items and all the self-checkouts are occupied by people with full shopping carts,” added a third person.
“I do not like it. I think there should always be a chance for someone to check you out.
“Two small children in the trolley arguing/holding/preventing them from getting in each other’s way, I don’t want to have to check out too.
A fourth person chimed in: “I despise self-checkout times of 10. There are 15 people trying to put trolleys in the room while not having enough space to put your grocery bags.”
‘Then ‘Have you removed a bag’, ‘Unexpected item in packing area’, ‘Use your own bag’. If you can get us to do it ourselves, at least make it practical.
Others argued that they liked self-checkouts for their convenience and small stores.
“Personally I prefer self checkout because I usually run small stores so I’m in and out pretty quick and prefer to bag myself,” one person wrote.
“I like self-service as my wife prefers to organize and pack her groceries at the checkout, and self-service allows for that no-pressure time,” added another person.
A third said: “I really like the self checkout and rarely have trouble scanning, but I usually do a few small shops a week so it’s easy and quick for me.”
A fourth said: “It doesn’t matter what their customers prefer. They do not care. They know they cornered the market and you have to come to terms with it.”
Another added: “It doesn’t matter what their customers prefer. They do not care. They know they cornered the market and you have to come to terms with it.”
“I agree on all points except the last one. We don’t have to put up with it. Do not use the self-checkout; everyone queues at the manned.
“Woolworths have more staffed registers than Coles, so I use Woolworths. Coles are more arrogant, Woolworths are testing the waters,” said a fifth.
The post received more than 500 comments, with many shoppers venting their frustration after using both Coles and Woolworths (pictured) self-service checkouts
Woolworths told Daily Mail Australia that customers “love” self-service checkouts but are offering an assisted checkout to shoppers who prefer to be served by a staff member.
“We have operated self-checkouts for many years and we know that customers appreciate the convenience and speed they offer,” said Woolworths.
“We also know that some customers prefer to be waited on at a checkout or may need assistance, so we offer a mix of self-checkout and team-operated checkouts.”
Coles told Daily Mail Australia: “Self-checkout is a preferred checkout choice for many customers, offering convenience and efficiency.
“Of course, if a customer prefers to be served by a team member, they’re still available to serve them at the checkout.”
#Coles #Woolworths #hit #customers #unleashed #annoying #feature
More From Shayari.Page