Access to results and scheduling of new procedures has been suspended since Friday, the 5th; network of laboratories was the target of a hacker invasion two years ago
Group Clients Fleury have been complaining about the unavailability of the laboratory network services since Friday, the 5th. In a statement on its website, the company says that the “systems are unavailable”, but did not explain the reason. In June 2021, the company was the target of a hacker attack, which also hampered their services.
The problem, patients report, hinders the scheduling of new exams, both by telephone and directly at the laboratories, or access to results of procedures already performed.
“We inform you that our systems are currently unavailable. Our technology team is working to restore the results as quickly as possible. We apologize in advance for the inconvenience”, says the statement from the Fleury group on the night of this Saturday, 6.
On the official Twitter profile, Grupo Fleury has limited itself to responding to complaints with a request for users to call the company “in private”. wanted by Estadão to explain the reason for the failure and clarify whether there was a hacker attack, the laboratory network did not respond until 10:30 pm.
The report also called the exam scheduling center, which also informed about the unavailability of appointments. The attendant did not, however, detail the reasons for the technical failure.
“Today I had an appointment hampered by the unavailability of the system to obtain an exam result. Disappointing! The doctor even reiterated that the problem had been occurring since the day before”, says a message published in Reclame Aqui this Saturday.
“Today, Saturday 06/05/2023, I had an exam scheduled at Fleury at 07:15 am, and should arrive at the laboratory at 06:45 am?, writes another patient. “When I arrived at the laboratory, I couldn’t even enter”, adds he, informing that the attendant, still in the parking lot, warned about the unavailability of the system.
On Twitter, Fleury’s official profile has limited itself to responding to complaints with a request for users to call the company “in private”. “Today I had an appointment hampered by the unavailability of the system to obtain an exam result. Disappointing! The doctor even reiterated that the problem had been occurring since the day before”, says a message published in Reclame Aqui this Saturday.
In June 2021, the Fleury group was the victim of a hacker invasion in its Information Technology (IT) environment, which also resulted in the unavailability of a large part of its systems and operations. Patients reported at the time problems in accessing test results and schedules.
The crime exposed, at the time, turned on the alert about the security of personal data and the risks involved in the health sector amid hacker activism, which gained strength with the pandemic. The sector is seen as a potential target because it deals with valuable information from users and, in the opinion of specialists, it is still not well prepared to deal with this challenge.
I arrive at @fleury_online to deliver that pot with “material” collected at home and this comes: “we have no system, there is no way to receive it without the medical request”. That request was already in Fleury’s hands and there was no solution! I wasted time, collection and humor!
— Renata Falzoni (@renatafalzoni) May 5, 2023
Call us through private.
— FleuryMedicinaeSaúde (@fleury_online) May 6, 2023
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