telehealth platform Teladoc Health is expanding its collaboration with Microsoft to integrate the tech giant’s AI solutions into its platform, enabling providers to automate the creation of clinical documentation during virtual exams.
The virtual care company will integrate Microsoft Azure OpenAI Service, Azure Cognitive Services and a clinical documentation solution in the conversational and ambient areas Integrate Nuance Dragon Ambient eXperience (DAX) into Teladoc Health Solo. Solo is an enterprise platform that can be integrated with existing IT systems to offer virtual care.
Teladoc Health Medical Group will also use Nuance DAX Express for their visits to Teladoc Health. DAX Express is an AI-powered clinical documentation application that combines the capabilities of Nuance with OpenAI’s GPT4 on the Azure OpenAI Service enables coordinated care by offloading documentation to other clinicians.
The Shares of the virtual care company rose on news of the expanded partnership.
“Administrative burdens and staff shortages are major reasons physicians leave their profession,” said Dr. Vidya Raman-Tangella, chief medical officer at Teladoc Health, in a statement. “We are focused on using AI to strengthen and grow the doctor-patient relationship at a time when technology is often doing the opposite. We’re proud to partner with Microsoft and Nuance to break new ground.”
THE BIGGER TREND
In 2021 Teladoc and Microsoft announced their partnership to streamline telehealth technology and management processes by offering Solo in the Microsoft Teams environment for healthcare systems and hospitals.
the same year Microsoft has acquired conversational AI and ambient clinical intelligence platform Nuance in an all-cash deal totaling $19.7 billion.
In March, Microsoft released Nuance Communications announced its clinical documentation tool, Dragon Ambient eXperience Express, which uses the latest version of the OpenAI artificial intelligence language model, GPT-4, and launched earlier this year. Nuance’s tool builds on the company’s DAX documentation product launched in 2020.
Last week, a federal judge dismissed a class action lawsuit against securities filed in 2022 Teladoc Health by shareholder Jeremy Schneider on behalf of parties who purchased Teladoc stock between February 2021 and July 2022.
The lawsuit concerned the virtual care company Merged with Livongo, an $18.5 billion chronic care platform, alleging that its representatives misled investors by downplaying the challenges they faced integrating Livongo may be. It also alleged that the company made misleading claims during those 17 months and “artificially inflated the price of Teladoc stock.”
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